Effective date: May 9, 2026 · Last updated: May 9, 2026
These Terms of Service ("Terms") form a binding agreement between Velance Inc., a Nevada corporation ("Velance," "we," "us"), and the entity or individual that signs up for or uses the Service ("Customer," "you"). By creating an account, accessing the web application, downloading the mobile application, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a dealership or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
The Service helps automotive dealerships manage leads, communications, deals, and follow-ups, including AI-assisted drafts, recommendations, and summarizations. We may update, enhance, or discontinue features from time to time. Material reductions in functionality will be communicated in advance.
Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Data. Velance does not claim ownership.
License. Customer grants Velance a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and otherwise use Customer Data solely as necessary to provide, secure, maintain, support, and improve the Service in accordance with the Privacy Policy and these Terms.
Aggregated and de-identified data. Velance may compile aggregated and de-identified statistical data derived from Customer Data and use it to operate, secure, analyze, and improve the Service, provided that such data does not identify Customer, any Authorized User, or any Consumer.
Export and deletion. Customer may export Customer Data through Service-provided tools at any time during the subscription term. Following termination or expiration, Customer Data will be deleted within 30 days, except as required by law or for legitimate billing-and-audit retention.
The Service includes features powered by third-party AI models. AI output may be inaccurate, incomplete, or unsuitable for a given context. Customer is responsible for reviewing all AI-generated drafts, recommendations, and analyses before relying on or sending them. Velance disclaims liability for losses resulting from Customer's use of AI output without appropriate human review.
Velance does not use customer-identifiable conversation content to train base AI models. Optional model-personalization features that use Customer Data to fine-tune a model that exclusively serves Customer's tenant require Customer's administrator to opt in and may be revoked at any time.
Customer is responsible for compliance with all laws applicable to its business and its use of the Service, including without limitation:
Customer will not, and will not permit any Authorized User to:
Access to paid features requires a subscription. Pricing, billing cycles, and usage limits are set out in the order form, online checkout flow, or other written agreement between the parties. Unless otherwise agreed:
Term. These Terms apply for as long as Customer maintains an account with Velance.
Termination for cause. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. Velance may suspend access immediately for material misuse, security threats, or non-payment after notice.
Termination for convenience. Customer may cancel a subscription effective at the end of the then-current term through the Service or by emailing legal@velancecrm.com.
Effect. Upon termination, Customer's access to the Service ends. Customer Data will be available for export for 30 days following termination and then deleted, except as required by law.
Velance will use commercially reasonable efforts to make the Service available 24/7, excluding planned maintenance and circumstances beyond our reasonable control. Specific service-level commitments and credits, if any, are set out in the applicable order form or service-level agreement.
Each party may receive confidential information of the other. The receiving party will use the same degree of care it uses to protect its own confidential information (and at least reasonable care), use confidential information only to perform under these Terms, and not disclose it except to personnel and advisors who need to know and are bound by similar obligations. Confidentiality obligations survive for three years after termination, except trade-secret information, which survives indefinitely.
The Service, including all software, algorithms, designs, documentation, and trademarks, is and remains the exclusive property of Velance and its licensors. No rights are granted other than those expressly stated in these Terms. Feedback, suggestions, and ideas Customer provides are non-confidential, and Customer grants Velance a royalty-free, perpetual license to use them to improve the Service.
By Velance. Velance will defend Customer against any third-party claim that the Service, when used as authorized under these Terms, infringes a U.S. patent, copyright, or trademark, and will pay damages and reasonable attorneys' fees finally awarded by a court or agreed in settlement. Velance has no obligation for claims arising from (a) Customer Data, (b) Customer's modifications, (c) combination of the Service with non-Velance products not authorized by us, or (d) Customer's use of the Service in breach of these Terms.
By Customer. Customer will defend Velance against any third-party claim arising from or relating to (a) Customer Data, (b) Customer's or its Authorized Users' breach of these Terms or applicable law, including without limitation the TCPA, state telemarketing or consumer-protection laws, A2P 10DLC requirements, CAN-SPAM, fair-credit and finance laws, and privacy laws; (c) any communications initiated by or at the direction of Customer; and (d) Customer's products, services, or business operations, and will pay damages and reasonable attorneys' fees finally awarded by a court or agreed in settlement.
Process. The indemnified party will (i) promptly notify the indemnifying party of the claim, (ii) provide reasonable cooperation, and (iii) allow the indemnifying party to control the defense and settlement, provided that no settlement imposing a non-monetary obligation on the indemnified party may be entered without its consent.
Except as expressly stated in these Terms, the Service is provided "as is" and "as available." Velance disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. Velance does not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that AI output will be accurate or suitable for any particular purpose.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Each party's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the fees paid or payable by Customer to Velance in the twelve (12) months preceding the event giving rise to the claim. The foregoing cap does not apply to (a) Customer's payment obligations, (b) either party's indemnification obligations, or (c) liability that cannot be limited under applicable law.
Governing law. These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution. Before filing a claim, the parties will attempt to resolve any dispute informally for at least 30 days after written notice describing the dispute.
Arbitration. Any dispute that is not resolved informally will be resolved by binding arbitration administered by JAMS under its applicable rules, in Clark County, Nevada (or by videoconference if both parties agree). Each party waives any right to a jury trial. Either party may seek injunctive or equitable relief in a court of competent jurisdiction located in Clark County, Nevada to protect intellectual-property or confidentiality rights, and either party may bring an individual claim in small-claims court if it qualifies.
No class actions. Disputes will be resolved only on an individual basis. Class, collective, and representative actions are not permitted.
The Velance mobile application is licensed, not sold, to you. The license is personal, non-exclusive, non-transferable, and limited to use on Apple-branded products that you own or control, in accordance with the Apple Media Services Terms of Service.
We may update these Terms from time to time. Material changes will be announced through the Service and by email to Customer's administrative contact at least 30 days before they take effect, except where a shorter period is required by law. Continued use after the effective date constitutes acceptance.
Velance Inc.
Email: legal@velancecrm.com